Privacy Policy

Last updated: 2025 - 12 - 13

1. Introduction:

Flavour Hub is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the Protection of Personal Information Act (POPIA) for South African users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Data Controller:

Cape Town, South Africa
Email: admin@flavourhub.co.za
Phone: +27 67 182 0055

3. Information We Collect:

3.1 Personal Information You Provide

* Contact Details: Name, surname, email address, phone number
* Event Information: Event type, date, time, guest count, dietary requirements
* Communication Data: Messages, requirements, preferences
* Technical Data: IP address, browser type, device information (collected automatically)

Data From Our Booking Form

* First and last name
* South African phone number (+27 format)
* Email address
* Event type selection
* Date and time of event
* Guest count and dietary requirements
* Event requirements (catering, decor, etc.)
* Additional notes/messages

4. How we use your data:

5. Data Storage & Security:

5.1 Storage Locations

* CSV files on our secure server
* Email system for notifications
* Discord (webhook notifications)

5.2 Security Measures

* Technical: HTTPS encryption, secure server hosting, access controls
* Organizational: Limited employee access, confidentiality agreements
* Data Minimization: We only collect necessary information
* Retention: Booking data retained for 5 years as required by South African tax laws

6. Data Sharing & Third Parties:

6.1 Service Providers

* Email Service Providers: For communication
* Web Hosting Provider: Secure data storage

6.2 Legal Discourse

We may disclose your information if required by:

* Legal obligations under POPIA or other laws
* Court orders or legal proceedings
* Protection of our rights or safety

6.3 International Transfers

* Data primarily processed in South Africa
* International transfers only with adequate protections

7. Your Rights Under GDPR and POPIA:

7.1 Rights For All Users

* Access: Request copies of your personal data
* Correction: Request correction of inaccurate data
* Deletion: Request deletion of your data (with limitations)
* Restriction: Request restriction of processing
* Objection: Object to certain processing activities
* Portability: Request transfer of your data to another controller

8. Data Retention:

We retain personal data only as long as its necessary

* Active bookings: Until event completion + 30 days
* Financial records: 5 years (tax compliance)

9. Cookies & Tracking:

* Website functionality
* Form processing
* Security purposes

No third-party advertising cookies are used without explicit consent.

10. Changes To This Policy:

We may update this policy periodically. Significant changes will be notified via:
* Website notification
* Updated "Last Updated" date

11. Contact Information:

For Data Protection Inquiries:
Email: info@flavourhub.co.za
Phone: +27-76-966-4223
Address: Cape Town, South Africa

Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001
Email: inforeg@justice.gov.za